AlphaMed ("we," "us") provides non-emergency medical transportation and Behavioral Health Secure Transportation in Colorado Springs and surrounding areas. This Privacy Policy explains how we collect, use, and protect information when you visit myalphamed.com, call or text us, or schedule a ride.
1. Information we collect
Information you give us. When you request a ride, contact us, or fill out a form, we may collect:
- Name, phone number, email address, and mailing address
- Pickup and drop-off addresses, appointment dates and times
- Mobility and assistance needs (for example, wheelchair, walker, or attendant)
- Insurance or Health First Colorado (Medicaid) member information, when needed to arrange a covered trip
- Payment information for private-pay rides
- Anything you include in messages, calls, or forms
Information collected automatically. When you visit our website, we and our service providers may collect your IP address, browser and device type, pages viewed, referring website, and similar usage data through cookies and similar technologies.
Information from others. We may receive ride details from caseworkers, care facilities, healthcare providers, family members or caregivers acting on your behalf, and from Medicaid programs or transportation brokers that assign trips to us.
2. How we use your information
- Schedule, confirm, and provide transportation
- Send ride confirmations, reminders, and updates
- Verify eligibility and bill insurers, Medicaid, or other payers
- Process payments for private-pay rides
- Respond to questions and provide customer service
- Improve our website, services, and advertising
- Meet legal, regulatory, safety, and recordkeeping obligations
3. Health information
Some information we handle, such as appointment details, mobility needs, and Medicaid information, may be protected health information under HIPAA. We handle that information as required by HIPAA and as described in our Notice of Privacy Practices, which is available on request. If anything in this policy conflicts with that Notice for protected health information, the Notice controls.
Please do not submit detailed medical information through our website forms. If we need it to arrange your ride, we will ask for it directly.
4. How we share information
We do not sell your personal information. We share it only as needed to provide our services:
- Service providers that help us run our business, such as scheduling, hosting, payment processing, phone, and analytics providers. They may use the information only to perform services for us.
- Payers, including Health First Colorado, transportation brokers, and insurers, to authorize and bill trips.
- Facilities and providers at your pickup or destination, when needed to coordinate your trip.
- People you authorize, such as a family member, caregiver, or caseworker.
- Legal and safety reasons, when required by law or to protect the safety of riders, drivers, or others.
- Business transfers, if AlphaMed is involved in a merger, sale, or transfer of assets.
5. Phone calls and text messages
Calls to AlphaMed may be recorded for training and quality assurance purposes.
If you give us your mobile number, you agree that we may send text messages about your rides, such as confirmations, reminders, and driver arrival updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to texts is not a condition of receiving our services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
6. Cookies, analytics, and advertising
We use cookies and similar tools, including Google Analytics and Google Ads, to understand how visitors use our website and to measure our advertising. These tools may collect information about your visits over time and across websites. We do not use health information to target advertising.
You can limit this tracking by adjusting your browser's cookie settings, using the Google Analytics opt-out browser add-on, or visiting Google's ad settings. Our website does not currently respond to browser "Do Not Track" signals.
7. How long we keep information
We keep information as long as needed to provide our services and to meet legal, billing, insurance, and Medicaid recordkeeping requirements. We then delete it or make it unidentifiable.
8. How we protect information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your choices
You may ask to access, correct, or delete the personal information we hold about you by contacting us below. Some information must be kept to meet legal or billing obligations. Colorado residents may have additional rights under the Colorado Privacy Act where it applies. We will not discriminate against you for making a request.
10. Children
Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. When we transport a minor, ride arrangements are made by a parent, guardian, or authorized caseworker.
11. Links to other websites
Our website may link to other sites. We are not responsible for their content or privacy practices.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it was last changed. Continued use of our website or services after an update means you accept the revised policy.
13. Contact us
AlphaMed
2301 East Pikes Peak Avenue, Suite 103
Colorado Springs, CO 80909
Phone: (719) 415-8482
Online: the contact form at myalphamed.com